TVS Motors announces support initiative for flood-affected customers

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TVS Motors
TVS Motors announced its support initiative for flood-affected states across India. As a part of the initiative, the company will extend service support for over 100,000 TVS customers. This includes flood-affected states of Gujarat, Maharashtra, Karnataka, Kerala, Tamil Nadu and also the states of North East India from August 26, 2019, to September 15, 2019. Further, TVS Motors also announced a contribution of over INR 3 crores towards relief and recovery efforts.

Here’s what the customers will benefit from TVS Motors’ initiative:

  • 100% labor discount on service for flood-affected non-insurance vehicles and also ensure facilitation of insurance wherever applicable
  • In the case of water ingression in the engine, the oil will be replaced for free
  • Free towing of vehicle to the workshop within the radius of 20 kilometers
  • Facilitate warranty approval on exceptional cases and also provide an exchange offer on vehicle post repair
  • The company will also ensure adequate availability of genuine spare parts for all TVS Motor customers to ensure a hassle-free and quick service experience

Commenting on this, Mr. KN Radhakrishnan, Director, and CEO, TVS Motor Company said, “We are saddened by the destruction inflicted by floods across the country and our thoughts and prayers are with the affected citizens. As a customer-centric organization, our initiative is a step towards ensuring quick rehabilitation in these states. Our dealer network was at the forefront of providing immediate relief to the affected customers and to further the reach, we are setting up structured service camps in flood-affected states. This will facilitate better and safer mobility for our customers.”

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TVS Motor Company has initiated tie-up with multiple insurance companies to accelerate the claim process. They will also ensure the availability of required parts in the region. The company will also create awareness for the initiative via SMS/WhatsApp campaign, promote through leaflets and BTL activities and also share the details on TVS Motor Company social media handles.


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Amith Gowda

Amith Gowda

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