Toyota is synonyms with reliability, be it the benchmark set up by Innova or the unbreakable Fortuner going for well over lakhs of km and still feeling as good as new. Not only in India, but Toyota is also known for reliability all over the world. But that does not mean customers do not run into problems with their Toyota, today we have such a story for you from Balasore, Odisha of an angry Toyota Fortuner customer.
The guy bought himself a Toyota Fortuner a while back, but the luck was not with him from day 1. Soon after he got the SUV, it ran into some technical faults. He proceeded to take his vehicle to the service centre and get the issue resolved. The service centre fixed the issue and told him to take the vehicle back. But some more dangerous issues were waiting for him, as soon as he got the SUV back he realised the brakes have stopped working. Now, that is very frightening.
Due to back to back issues, and one is a really major one, the customer got frustrated that he wanted a new vehicle, and will not work with the same vehicle being repaired. Along with that, he went on to file a case against the dealership in the consumer court. So when the issue escalated to this level, the dealership offered him a new vehicle and close the case. But after many weeks of the commitment, they failed to fulfil it.
Then the customer decided to take a different yet unexpected route. He took the demo vehicle/demo Fortuner which the dealership had and started protesting against the company on the roads. This went viral over the local news and pretty sure dealership had to answer some questions. He even interviewed various local channel right on the streets and told about the incident. We don’t have a confirmation that the issue was resolved or whether the owner got a new car.
While we think this is not the right way to deal with things, but the dealership should have resolved the issue in time. People spend their hard-earned money on the car and while issue do crop in even the best of the cars, Dealership and the company should help the customers as soon as possible and not delay these major issue. Sometimes people don’t even escalate the issue this much and are stuck with a bad vehicle for the rest of the ownership.
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