Tata Motors CVBU division celebrates National Customer Care day on 23rd October every year to commemorate the day the company got its first customer. They express their gratitude to all customers through ‘Grahak Seva Mahotsav’. At this service camp, owners can also avail attractive discounts on spare parts, labor and Profile Engine purchases. This unique event will take place across 1500+ Tata Motors workshops between October 23 and 29, 2018.
Commenting on the occasion, Mr. R. Ramakrishnan, Global Head Customer Care, Commercial Vehicle Business Unit, Tata Motors Limited, said, “Commercial vehicles are the pillars of strength of any country’s economy. This initiative has given us an opportunity to support those who support our economy. At Tata, we have also always aimed to provide the best after-sales experience to all our customers. On the very special occasion of National Customer Service Day, we wish to celebrate the close connection we share with our valued customers and trusted channel partners. The Grahak Samvaad initiative will help Tata Motors achieve new heights of customer satisfaction by providing a host of innovative solutions to commercial vehicle owners.”
Other Initiatives by Tata Motors
Tata will also launch the Grahak Samvaad campaign starting from 24th Oct till 31st Oct. In this, the customer care team will organize meetings with the commercial vehicle customers and fleet owners. They will educate them about the innovative offerings of the company. Feedback will also be collected to enhance customer experience.
Tata Motors Ltd also launched its own brand of oil “Tata Motors Genuine Oil” recently. This oil is specifically formulated & tested for Tata Motors vehicles. Tata claims this provides superior performance, longer aggregate life & higher vehicle longevity.
Drona Driver is a special performance monitoring cell having a dedicated team of trained performance monitoring executives. Tata has implemented this to assist customers in improving vehicle performance and reducing the overall cost of operations.
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