Maruti Suzuki is proactively helping its customers in the Odisha and West Bengal regions after the Fani Cyclone. In fact, Maruti was educating its customer in advance from the end of April about the do’s and don’ts to avoid vehicle damage.
The Company reached out to its database of over 3 lakh customers through SMS. It informed them about preventive measures on 30th April 2019, nearly a week before the cyclone’s landfall. Maruti Suzuki actioned series of measures including distributing its team district-wise to quickly take care of any damages.
The company assigned officials for every district. Also, they shared the mobile number with the customers in that area for help and support. The workshops also resumed operation the day after the cyclone for the customer’s convenience. Maruti also had seven major towing agencies providing 24×7 towing service. They were also providing spare parts on a fast track basis.
“The current scenario in Odisha and West Bengal region is heart-breaking. We pray for the people and are committed to ensuring full-fledged support to our customers in this time of severity. We have set up exclusive teams to coordinate, monitor and provide 24×7 support to customers at all service workshops in the region,” said Mr. Partho Banerjee, Executive Director, Service, Maruti Suzuki India.
It is always good to see a company show such proactive actions in helping their customers. Other companies like Tata, Hyundai, and Volkswagen are also doing their part in helping the affected.